![]() ![]() My bank card was charged for the 3rd installment of the language program on Sand I have not received the program as of August 15, 2012. They again deducted the full amount from my bank card only this time they completely revered our agreement. I have just finished my last payment with this company. That never happened and it caused me to pay overdraft charges. I was assured that I would receive notification by email before any more charges were deducted from my bank card. They have broken every agreement that I negotiated with one service rep after another. ![]() From that point on it has been downhill in dealing with customer service. Calling customer service, I was curtly told that I should have read the full offer even though at every point in the offer the language reads, "If you'd LIKE to continue your learning, Pimsleur Gold Level 1 contains an additional 22 units." not that YOU WILL be billed automatically whether you would LIKE to continue or not. What actually happened is that I was sent and billed for the Gold edition DURING the 30day trial offer. Once I REQUESTED the low introductory offer I was immediately enrolled to receive the more expensive GOLD edition even though the advertizing stressed (except in the very fine, hard to find print) that I would have 30 days to decide if I wanted to keep the original offer. It is truly unfortunate that these excellent language programs are being marketed in a dishonest manner. ![]()
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